The Ambassador Townhouse

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Booking Terms & Conditions

Reservations may be made by:
• telephone +44 (0)1704 543998 or
• online at

Minimum stay 2 nights

On receipt of payment we will send your confirmation details by either post or e-mail as you require. Once received, please take time to read them so that any mistakes can be rectified immediately and without inconvenience.

Please note that confirmation of reservation constitutes guest acceptance of our full terms and conditions herein.

A reservation deposit equivalent to the value of the first night stay is required for bookings of up to three nights. Thereafter: £50.00 per person.
• Bookings made within 14 days of the date of arrival must be paid in full at
the time of booking
• We regret deposits are non-transferable and non-refundable
• Any balance of payment is required on arrival by either cash, credit /debit card.
Due to the closure of the Uk cheque guarantee scheme on 30/06/11 we
no longer accept cheques after this date.
• For group bookings payment for balance owing is payable 14 days prior
to arrival date.
• Additional chargeable services provided are payable directly to
The Ambassador Townhouse at the time of use. Certain forms of
payment might not be acceptable where a nominated third party is the
main supplier.

Payment options
We accept most major credit/debit cards. A fee of 2% is payable for credit card payments. There is no fee for debit cards. We also accept cash payments made in UK Pounds Sterling.

Room Allocation
We reserve the right to allocate alternative room accommodation after confirmation should the unlikely need arise. Any upgrade in accommodation will not be charged extra unless room amendment is on the part of the guest.

We reserve the right to amend terms and conditions of booking and residency without prior notice.

Cancellation & Amendments
We hope you will never have the need to change plans, but in such a case:
Fees applied to Full or Partial Cancellation:
• within 14 days of arrival date or non-arrival as booked - full reservation value
• 15 days or more before date of arrival - loss of deposit
• If You amend your Booking within 14 days of the scheduled date of arrival,
and as a result You cancel any room night or any room as part of a group
booking with less than 14 days notice, a charge equivalent to the total price
(including any supplements selected by You) will be levied.

Cancellation fees levied will be debited from the credit or debit card details provided to secure the reservation at the time of booking. Please protect yourself against unforeseen cancellation or reduction in length of stay with personal travel insurance.

As a small establishment, we cannot offer 24 hour reception. In order that your stay begins as smoothly as possible, we would ask that you please confirm estimated arrival time no later than 48 hours prior to commencement of your stay. This not only acts as reconfirmation of your booking, but allows us to welcome you and assign the key necessary for 24 hour hotel and room access without your inconvenience.

Conditions Of Use
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests. You are responsible for any damage or loss caused to Us or Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

The Ambassador Townhouse
13 Bath Street
t. +44 (0)1704 543998

Proprietors: Steve & Tracy Holgate

sleep, eat, relax, enjoy

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Awarded Best B&B 2009-2010, the Ambassador Townhouse is a boutique Victorian Guest House offering stylish Bed & Breakfast accommodation in the heart of Southport
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